One inbox for all your social messages

The Brandlix social media inbox is a unified stream that pulls DMs, comments, and mentions from all your connected platforms into one place, so you stop checking Instagram, Facebook, and LinkedIn separately. New messages sync about every 5 minutes, giving you near real-time visibility. Every incoming message is automatically run through AI sentiment analysis and tagged as positive, negative, a question, or spam, with a sentiment score so you can prioritize. You can filter the whole stream by platform, read status, or sentiment. Optionally, configurable auto-reply drafts context-aware responses in your brand voice. It is one of the 100+ tools inside Brandlix, alongside AI content creation, scheduling, and autopilot, so the inbox sits next to everything else you use to run your social presence.

Brandlix connects to 10 platforms overall: Instagram, Facebook, LinkedIn, TikTok, X, YouTube, Pinterest, Threads, Bluesky, and WordPress. The unified inbox is strongest on the platforms that expose messaging, comments, and mentions through their APIs, with Instagram, Facebook, and LinkedIn being the core channels surfaced in one stream. Available message types depend on what each platform allows; some expose DMs, comments, and mentions, while others are more limited by their own API rules. Because everything lands in a single workspace inbox, you filter by platform to focus on one channel or view them together. Connect your accounts once and incoming messages start syncing roughly every 5 minutes, so you manage engagement across networks from a single screen instead of tab switching.

Brandlix has a free plan, and paid plans start at $9 per month, so you can try the unified inbox without committing to an annual contract up front. The free tier lets you explore the product and connect accounts, while higher tiers unlock more capacity and advanced features across the 100+ tools, including AI content creation, image, video, and carousel generation, best-time scheduling, and autopilot. The inbox, AI sentiment analysis, and auto-reply are part of the same platform, so you are not paying for a separate standalone tool on top. Pricing scales with how much you need rather than per seat for everything, which keeps it accessible for solo creators and small teams. Check the current pricing page for the exact features included in each tier before you upgrade.

Every message that arrives in the inbox is automatically analyzed and tagged with a sentiment category: positive, negative, a question, or spam, plus a numeric sentiment score. This happens as part of the sync, so you do not have to read every comment to find the ones that matter. In practice, you filter to negative messages to catch unhappy customers fast, filter to questions to find people ready to buy or needing support, and let spam fall to the bottom. The scoring gives you a consistent way to triage a busy inbox instead of working top to bottom. Because the analysis runs on incoming DMs, comments, and mentions across your connected platforms, your prioritization stays consistent no matter which network a message came from.

Auto-reply is configurable per workspace, and it is built to avoid sounding robotic. You set a delay so replies do not fire instantly, which feels more natural to the person messaging you. When it runs, the AI generates a context-aware response grounded in your brand voice, tone, and your saved FAQs and services, so answers stay on-brand and accurate rather than generic. That means common questions get handled even when you are asleep or offline, while you can leave sensitive or complex threads for a human. You stay in control of when it is on and which accounts it covers. Because the auto-reply draws on the same brand profile that powers Brandlix content generation, the voice in your replies matches the voice in your posts.

Standalone social inbox tools usually only consolidate messages; Brandlix puts the unified inbox inside a full AI social media management platform. That means the same brand voice and FAQs powering your auto-replies also power your AI-generated posts, images, video, and carousels, and the same workspace runs best-time scheduling and autopilot. You manage messages, create content, and publish across 10 platforms in one app instead of stitching several subscriptions together. The inbox itself adds AI sentiment tagging on every incoming message and configurable brand-voice auto-reply, plus multi-workspace support so agencies handle several brands or clients with separate inboxes and settings. With a free plan, plans from $9 per month, and 9-language support, it suits solo creators up to small agencies that want engagement and content handled in the same place.